 | Do you provide training for the software? |
 | Yes. Training using remote desktop sharing technology is included
in all XENTAGE™ solutions. If you need additional or on-site
training, we will make the necessary arrangements.  |
| How many of our staff will you train? |
| As many as you need. We do not limit
and do not charge by the number of people we train. All that matters
is the duration of the training. Several staff members can be trained
simultaneously, to reduce the training costs. |
| Can you do the training in our offices? |
| Yes, we do offer on-site training. If
you are interested in having your staff trained on-site, we will make
the necessary arrangements. |
| Do you provide further assistance, after the training? |
| Yes. If your staff needs assistance in
performing any task while using our software, we can connect to their
computer via remote desktop sharing technology and walk them through
the task. |
| Is there a user’s manual? |
| Yes. The user’s manual is available
on-line and on CD. If you want, you can print the pages or sections
you find to be the most needed. However, the software is so easy to
use you’ll soon forget about the manual. |
| Will you set up our e-mail accounts? |
| We will set up your initial email
accounts on the server and provide you with detailed instructions for
setting them up on each computer. If you need to add or remove a few
email accounts from time to time, we’ll be glad to do it for you as
a complimentary service. If you frequently need to add or remove
email accounts, we can give you access to the control panel that
allows you to do so, or we can do it for your. We can also help with
the set up of the email accounts on your computers. |
| Will you set up/maintain/fix our computers? |
| No, we can only help with issues
directly related to our software. If you need a reliable IT support
services provider, we’ll be glad to recommend one. |
| Can you help us make changes on our website? |
| Sure. While most our clients prefer the convenience of being in
control and making changes whenever they want, we can take care of it
for you. This service is available on a per request basis, or as part
of your service pack. |
