 | Do we need to hire a webmaster to maintain our website? |
 | No. Your web solution comes complete with management software that
enables anybody in your office to maintain the website. Or, if you
prefer, we can update the content for you. We also take care of all
the technical duties of a classic webmaster.  |
 | What is WebBridge™? |
 | WebBridge™ is our “beyond content
management” software that allows your staff to efficiently manage
the company website. Besides the functionality one would normally
expect from a content management system, it offers many specialized
features to make managing your website easy, safe, and efficient.  |
 | Do we need to install any software? |
 | WebBridge™ is a purely web-based
application, residing entirely on our servers and does not need to be
installed on your computers. However, it requires a specific web
browser software, called Mozilla. The installation is very simple and
fast, and we provide everything you need.  |
 | Does WebBridge™ work on a Mac or Linux PC? |
 | Yes! WebBridge™ is a true
cross-platform solution, running on Windows 98 or newer, Mac OS X,
Linux, and many other operating systems you may have never heard of.  |
 | Do we need high speed connection to use WebBridge™? |
 | No, but it is recommended for increased
productivity. WebBridge™ is designed to be very fast, so it can be
used comfortably over a dial-up connection. Of course, it will be
even faster over a high speed connection.  |
 | We want several members of our staff to manage various areas of our website. Do we need additional licences? |
 | The basic licence allows up to five users. You can upgrade your
licence at any time to increase that limit so that you can have as many
members of your staff as
you need using WebBridge™. Each user’s access rights
can be restricted to only the operations they are supposed to
perform.  |
 | We have multiple offices. Do we need additional licences? |
 | No, you don’t need additional
licences. You are allowed to access WebBridge™ from anywhere in the
world, even from outside your offices. You can log in from your hotel
room or even from the beach. All you need is your laptop and an
Internet connection.  |
 | How many people can use WebBridge™ at the same time? |
 | As many as needed. There is no
restriction for the number of simultaneous connections and all of
them can safely work on their tasks, just as if each were the only
one active.  |
 | What training or skills are needed to use WebBridge™? |
 |
Only basic computer operator skills are
needed. Anyone who can properly edit a document in Word or other text
processor has all the skills required. Based on these skills, we
provide the training needed to make your staff comfortable using
WebBridge™.  |
 | What exactly can we change on the website? |
 | Almost anything you would have a reason
to change. To keep the web maintenance tasks simple and safe, the
content on each page is split into several content elements that can
be edited independently from each other and from the layout of the
page.  |
 | Can we put files on our website, so that our clients can download them? |
 | Yes. The friendly file manager
integrated in WebBridge™ allows you to upload files to the server
and organize them. Then you can place links to these files on any
page, allowing your website visitors to download them.  |
 | How many pages can we add to our website? |
 | As many as you need. While you can use
the unlimited number of pages to expand your website, a huge page
count is usually a sign that you could really use one or more
specialized modules. These are designed to simplify the management of
large volumes of information and provide additional functionality
that cannot be achieved by simply adding more pages.  |
 | How many menu items and levels can we have? |
 | As many as you need. If you have a very
large and complex navigational system, make sure it is very well
organized in a logical structure that makes it natural and easy to
follow. If you need help with organizing the information on your
website, we will be glad to assist you.  |
 | Can we copy & paste text from our documents onto the website? |
 | Yes. You can copy & paste text from
and to any other application.  |
 | How long it takes for the changes we make to become visible on the website? |
 | Usually, the changes you make become
visible as soon as you hit the ‘Apply’ button. For improved
performance, our software uses a caching mechanism, which may cause a
small delay in making the changes visible. The cache life can vary
between a few seconds and several minutes, and during this time the
previous version of the content may remain visible on the website.  |
 | What is scheduled content, and what does it do for us? |
 | Scheduled content is one of the
innovative features introduced by XENTAGE™. It allows you to create
special versions for any content element, and schedule their
visibility on the website. This means you can prepare those special
offers, new product announcements or seasonal information well in
advance and let the software take care of switching them on or off,
at exactly the right moment. In other words, it increases
productivity and lowers the possibility of errors.  |
 | Can we make our website more accessible for users with disabilities? |
 | Yes, our software allows you to attach
alternate text to all visual elements, which is arguably the most
important step in making your website accessible for the visually
impaired. Also, the page code generated by our software is extremely
friendly to special browsers, that read the content of each page for
the visually impaired.  |
 | Do we have access to edit the meta tags and other search engine stuff? |
 | Yes, for each and every page.  |
 | Do we have access to traffic statistics? |
 | Yes, our RealTraffic reports provide
you with real data in real time. The traffic coming from search
engine bots or other automated software is separated from the one
coming from human visitors, giving you a much clearer image on your
website traffic. And the reports are generated in real time, with
just the information you request. We can also install a third party
traffic monitor, such as Google Analytics.  |
 | Why would we need specialized modules? |
 | The specialized modules are designed to
simplify the management of large volumes of information and provide
additional functionality that cannot be achieved by simply adding
more pages. If your staff spends a lot of time doing a few tasks
again and again, or if the number of pages seems to grow out of
control, you should consider one or more specialized modules for
better efficiency.  |
 | How well can an out-of-the-box solution fit my needs? |
 | XENTAGE™ websites are entirely
custom. While most components are already built, each and every one
of them needs to be configured or customized to fit your specific
needs. By developing most components in advance, and by making them
as flexible as possible, we can offer you a custom solution that is
as reliable and cost effective as an off-the-shelf one.  |
 | But we have really unique project requirements... |
 | Most requirements can be satisfied by
customizing and expanding the existing specialized modules. When that
is not achievable, we can always develop a new module from scratch.
While this is a more expensive option, it is still very
cost-effective, due to the unique software architecture XENTAGE™
solutions are based on.  |
 | Can we install third-party software on our website? |
 | No, unless we specifically recommend it
and offer to install it for you. Installing third-party software,
either server-side or client-side, represents a security and
performance risk we are usually not willing to take.  |
 | Can we link to third-party software hosted somewhere else? |
 | You are free to link to any web
location you want, be it a website or a web application.  |
 | How will we manage the data for the specialized modules? |
 | All the management tasks are performed
from WebBridge™, within the same interface and with a single log
in. Actually, the design and features of all management screens are
very similar. Keeping it all consistent makes it very easy to learn
and work with new modules.  |
 | Can our website be integrated with our existing software/databases? |
 | Most likely. It all depends on the characteristics of the software
or databases we need to integrate with, and on whether or not the
benefits of such a solution can justify the development costs. This
is a decision that needs to be made on a case by case basis, but
usually it is possible and feasible.  |